We take pride in every Better Bright product that reaches you. Here's everything you need to know about exchanges, refunds, returns, and cancellations, all in one place.
Exchange Policy Refund Policy Return Policy Cancellation Policy FAQs
Please note: As oral beauty and wellness products, opened or used items cannot be returned or resold once delivered, for hygiene and safety reasons.
Our products are formulated with care, but results may vary based on individual use. Damage due to neglect, improper usage, or sensitivity to specific ingredients is not covered under this policy. We recommend doing a patch check on first use.
Exchange Policy
Eligibility for Exchange
At Better Bright, we take utmost care in packaging and delivering our products. However, in the unlikely event that a product is delivered in a damaged condition, we are happy to offer an exchange under the following terms.
Exchanges are only applicable in cases of:
Damaged product(s) during transit
Defective or broken item(s) upon delivery
Incorrect product delivered
How to Request an Exchange
Contact our customer care team at hi@bebetterbright.com within 24 hours of receiving the product.
Share clear photos and/or an unboxing video showing the damage and original packaging
Include your order ID and contact details in the subject line: "Exchange Request – [Order ID]"
📹 An unboxing video is mandatory when claiming missing items, leakage, breakage, or incorrect products. Claims without video evidence may not be processed.
Verification Process
Once we receive your claim and media proof, our team will verify the details. This verification process may take 1–2 working days.
Timeline for Exchange Dispatch
If the claim is approved, the replacement product will be dispatched and delivered within 5–7 working days from the date of verification.
In case the product is out of stock, we will offer a suitable alternative or store credit.
Conditions
Products must be unused and returned in their original packaging (if applicable)
Exchange is not applicable for products damaged due to misuse or mishandling post-delivery
Exchanges are subject to stock availability
Refund Policy
When Are Refunds Applicable
Better Bright is not responsible for any damage after the delivery of products. Refunds are applicable only in cases of verified damage, leakage, breakage, or incorrect products — subject to the claim process below.
How to Claim a Refund
Email us at hi@bebetterbright.com with the necessary images and videos related to your claim. Use the subject line: "Refund For – [Order ID]".
A claim for refund should be made within 48 hours of order delivery
If a package appears tampered, damaged, or defective — kindly refuse to accept the package from the delivery partner on the spot
If the order is marked as delivered but not received, contact us within 3 days of the marked delivery date — no refunds shall be processed after this period
Refund Amount & Timeline
Refund amounts do not include delivery charges, as these are non-refundable by delivery partners
Cash on delivery (COD) refunds will be issued as store credit to your Better Bright account within 4–7 working days of refund acceptance.
Prepaid order refunds may take up to 10 working days to be credited from the date of refund acceptance
Better Bright will share all relevant details with screenshots and transaction ID once the refund is initiated
Return Policy
When Returns Are Accepted
In extreme cases of damaged product delivery — leakage, broken or missing items due to transit — a return or refund/exchange can be initiated after a thorough verification of the claim.
The customer must contact our customer care within 24–48 hours of receiving a damaged, broken, or leaked product
Opened or used products cannot be returned for hygiene reasons
Returns due to change of mind, personal preference, or sensitivity reactions are not covered
Cancellation Policy
Order Cancellations
Cancellation of orders can be processed before their dispatch from our warehouse only.
A refund for paid (prepaid) orders shall be credited to the original payment account within 10 days of cancellation acceptance
For orders placed by mistake, you can cancel on the checkout order confirmation page within the first few hours
You can also write to us at hi@bebetterbright.com to request a cancellation before dispatch
⚠️ Once an order is dispatched, it cannot be cancelled. Please reach out immediately if you need to make any changes.
Frequently Asked Questions
After cancellation or refund acceptance, how long does it take to receive my money back?
Refunds for prepaid orders are credited to the original payment account within 10 working days of cancellation acceptance.For COD orders, a refund will be issued as store credit to your Better Bright account within 4–7 working days of cancellation acceptance. Better Bright will share all relevant details with screenshots and the transaction ID once the refund is initiated.
Does the policy cover opened or used products?
No. The policy does not cover products that have been opened or used. For hygiene and safety reasons, we can only process claims for orders with leakage, breakage, or missing items — with valid proof.
How can I cancel my order if I placed it by mistake?
For orders placed by mistake, you can cancel on the checkout or order confirmation page within the first few hours. You can also write to us at hi@bebetterbright.com — we'll do our best to cancel before the order is dispatched.
My order shows delivered but I haven't received it. What do I do?
Please contact our customer care team at hi@bebetterbright.com within 3 days of the order being marked as delivered. Claims raised after this window may not be eligible for resolution.
I received a damaged package. Should I accept it?
If the package appears tampered with, damaged, or defective, please refuse to accept it from the delivery partner on the spot. Then, contact us immediately at hi@bebetterbright.com with details and photographic evidence.
For any concerns, feel free to reach out to us at hi@bebetterbright.com. Your satisfaction is our top priority, we're here to help.
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